Employment Opportunities

Customer Service – Schedules appointments via phone & email. Answers customer questions concerning procedures performed or about to be performed on their pet, answers questions pertaining to vaccines, pet food & various medications. Educates customers on routine pet care related topics. Reviews and answers questions related to treatment plans, final invoicing & go home instructions. Provides “first class” customer service. Provides historical information by thoroughly documenting calls. Works with other staff members to ensure timely and accurate digital chart notes are completed in a timely manner.

Coordinates customer calls & call backs regarding patient care and various other types of communication & updates. Able to “manage” the daily veterinary scheduling book appropriately by maintaining technical knowledge of how long each appointment or procedure actually takes relative to the overall outlook for that day.

Education and Experience - Associates degree in Veterinary Technology or related field, or equivalent related experience. - Certification in Veterinary Technology preferred. - Minimum of 2 years experience in animal hospital setting required, flexible work hours are also required.

Knowledge, Skills and Abilities - Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. - Strong organizational skills and attention to detail. – Consistently displays strong analytical skills. - Demonstrated ability to solve problems and find appropriate solutions. - Displays strong oral and written communication, especially over the telephone, both internally and externally. - Accurate and efficient data entry skills. -Proven ability to effectively handle multiple tasks. - Ability to work effectively in a team environment. - Ability to adapt and be flexible in a variety of situations. - Proficient telephone communication skills. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required, Mac savvy is not required but is a plus.We have a great staff and a competitive benefits package, including a generous CE allowance. Salary to correspond with experience.

Performs routine patient check-ins, (weight, temp, etc), set up and run in house lab samples, performs routine hospital maintenance, cleaning, sterilizing & stocking.  Cross trained to schedule appointments via phone & email. Under the direct supervision of the DVM or LVT: Answers customer questions concerning procedures performed or about to be performed on their pet, answers questions pertaining to vaccines, pet food & various medications. Educates customers on routine pet care related topics. Reviews and answers questions related to treatment plans, final invoicing & go home instructions. Provides “first class” customer service. Provides historical information by thoroughly documenting calls. Works with other staff members to ensure timely and accurate digital chart notes are completed in a timely manner.

Education and Experience – PIMA or other veterinary technology program student or graduate. Previous experience working in an animal hospital or related field. FFA, 4-H, farm/ranch experience also considered.

Knowledge, Skills and Abilities - Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. - Strong organizational skills and attention to detail. Ability to solve problems and find appropriate solutions. - Displays strong oral and written communication, especially over the telephone, both internally and externally. - Accurate and efficient data entry skills. -Proven ability to effectively handle multiple tasks. - Ability to work effectively in a team environment. - Ability to adapt and be flexible in a variety of situations. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required, Mac savvy is not required but is a plus.

If you have prior experience, something that we can build on, AHCC does a TON of “in-house” training at this level. If you are an assistant or in a veterinary assistant program or recent graduate of a program, we can help hone your skills and teach you things that you can only learn in the field, actively working. We can help you get the confidence and competence that you will need to be successful in a clinical setting. We have a great staff and a competitive benefits package, including a generous CE allowance. Salary to correspond with experience.