Dear Pet Parents,
The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.
We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.
During this time, we will be changing to curbside service. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets.
With Los Angeles County now requiring & Orange County “strongly recommending” face coverings in public, we are requiring all clients bringing a pet to any Veterinary Cancer Group location for an appointment to wear a face covering. You will notice that our staff members are doing the same.
“A cloth face covering is a material that covers the nose and mouth. It can be secured to the head with ties or straps or simply wrapped around the lower face. It can be made of a variety of materials, such as cotton, silk, or linen. A cloth face covering may be factory-made or sewn by hand or can be improvised from household items such as scarfs, T-shirts, sweatshirts or towels.” per Los Angeles County Department of Public Health
You will receive a detailed, instructional email on the day prior to your pet’s appointment. If you do not receive this email or if you have any questions at all, please contact our office.
Curbside Service
Appointments, pick-ups, drop-offs, medication and food refills will be handled curbside:
- Please bring dogs on a leash and cats in a carrier
- Upon your arrival at the clinic, remain in your vehicle and call us to check-in
- A team member will discuss all your needs and concerns by phone during check-in
- A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care
You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time. We are only allowing staff members inside the practice at this time.
Payment
You may pay for services and products over the phone by credit/debit card. For other payment methods, please ask a team member for assistance.
Additional Measures we are Asking Clients to Follow:
- Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.
- Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.
Pets and the Coronavirus:
It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you.
The CDC and The American Veterinary Medical Association (AVMA)also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:
CDC Frequently Asked Questions
AVMA - COVID-19: FAQs FOR PET OWNERS
AVMA - What veterinarians need to know
We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us.