Our Mission Statement
Our mission at Botetourt Veterinary Hospital is to provide the highest quality medical and surgical care to our patients, while providing exemplary customer service to our clients. We strive to build strong, lasting relationships with our clients and exceed their expectations in a welcoming, professional and compassionate environment. We understand the integral role that pets play in all of our lives and are passionate about treating each and every one of our patients as if they were our own. We are committed to client education and recognize the importance of providing clear, personalized information to clients in order to maximize the health, well-being, and longevity of their pets.
Values
- Upholding a high standard of integrity at all times
- Treat everyone with kindness, honesty and respect
- Commitment to consistently expanding our knowledge base to better serve our clients and patients
- Exhibiting a professional and positive attitude at all times
- Be understanding and compassionate of individual needs
- Having a strong work ethic and willingness to go the extra mile
- Our core values and beliefs at Botetourt Veterinary Hospital help us reach our purpose of:
- Providing quality healthcare to our patients
- Fulfilling and exceeding the needs of our clients
- Providing a welcoming, friendly, caring and respectful environment
- Focusing on personalized pet care
- Communicating professionally, clearly and efficiently our recommendations