We value our clients' experience at Bridgeway Animal Clinic. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
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Dr. Shana Buchanan and Dr. Christine Stephenson
“The vet was terrific. She was caring and sweet to my dog. She patiently answered all of my questions and can up with solutions for my dog’s problems.”
Anita L.
“Everyone at Bridgeway is so good to my pets, and very patient + compassionate with me as well!”
Debbie C.
“Such a nice experience. Everyone was so warm and welcoming. Would recommend Bridgeway and Dr Shana to everyone! Lovely capable people!!!!!!”
Glenda B.
“My visit with Lucy was awesome! Dr. Buchanan and her staff went above and beyond to make us feel at home at their animal hospital. I got so much information and care for Lucy. They offered me so many discounts and coupons on everything they could. They knew what promotions were available and made sure I got each one. Will definitely continue to have all my family care for at Dr. Buchanan’s hospitals!”
Melissa M.
“Very pleased with the care given to my dog. The personnel at the clinic are all super to work with and everyone has the goal of making my pet as healthy and happy as possible.”
Anonymous
“I love that my crew LOVES coming here! And when we leave I have the peace of mind that comes from knowing that I am doing everything I can to keep them healthy. The entire staff is wonderful!”
Jeanne C.
“I have had positive feelings on all 3 of our visits to your office BUT WHATS MORE IMPORTANT is that Moiselle isn’t the slightest bit reluctant to enter your office. I’ve had several dogs that get nervous and resistant when entering a vet facility, like they fear that place for some reason. It’s obvious she feels safe and loved there and that makes it not so traumatic on an animal when it’s time for a visit. Clearly, that makes me feel better that we’re getting treatment at a place she doesn’t fear going to. Keep up the good work!!!”
Dawn B.
“As always Dr Stephenson and the entire staff made our visit to the vet fun, easy, and informative.”
Anonymous
“The Dr here is wonderful, caring, and patient. Got so involved with washing outside Windows and missed appointment. I apologized but theY said “no need” and rescheduled at my convenience! Amazing. Where else can you get extra quality care practically right across the street!”
Kathy H.
“Leah is generally very unhappy and insecure in a vet office – she was comfortable there and the staff took extra care with her to make sure she felt secure and cared for, which I appreciated very much. She had a very positive experience which made it a positive experience for me.”
Anonymous
“Just stopped by for Lena’s weigh-in for Trifexis. Always fun to see the great people that help me keep my little 70 lb baby Rottie healthy and Lena loves the attention! :)”
Janine S.
“Very friendly staff that eagerly helped me deal with two squirming puppies. Like the ability to schedule appointments online. Love the ID cards for my pets and the very charming Dr. B made me laugh and clearly enjoyed working on my animals! Great vet clinic.”
Anonymous
“The entire staff was outstanding. They made our first visit feel very welcoming. I felt as if they truly cared for my dog as if they had known him as long as I have.”
James A.
“Sydney has been a patient of Lakeway and Bridgeway for many years and we are always treated very well, with practically no wait time. Our treatment options and procedures are always carefully explained and all questions answered clearly.”
Sharon E.
“Dr. Buchanan is the heart of the business and would be successful at any endeavor she chose. I’m glad she chooses to take care of our pet. Today I drove past five other clinics to have our pet treated by her and it was well worth it! E. Tay Bond”
Laura B.
“Staff is friendly and welcoming. There is always a smile waiting for us there even if our four-legged family members are feeling super. Thank you for your caring ways.”
Betsy G.
“Friendly, efficient service. Very gentle and soft with the frightened puppy. They sent a cute pic and text after his surgery. He has recovered very quickly and is doing great.”
Lisa O.
“As always the Bridgeway staff were very accommodating professional and veterinarian is very attentive and competent they made time for my dog late in the day due to tooth emergency
And provided excellent diagnosis and care. Teeth extraction And anesthesia for a 15-year-old dog went very well.”
Pete C.
“I really appreciate all the care you provided Cotton. He is back to his old self!
The follow up calls were so thoughtful. Thanks for all your care and attention!”
Anonymous